Vacancy at Kayumanis Jimbaran Private Estate and Spa

Kayumanis Jimbaran Private Estate and Spa is looking for dynamic and energetic young people to be a part of our team:

Chinese Guest Relations Officer

·         To deliver excellent customer service and cater to the needs of Guests as well as coordinate with other team members to ensure an exceptional Guest experience.
·         Serve as the main point of contact for Chinese-speaking Guests and ensure all departments are fully briefed on their requirements
·         To cross and up sell the resort’s products and services
·         Manage, record and resolve all Guest requests in a timely and professional manner, escalating accordingly where required
·         Assist with other departments, as necessary
·         Diploma or fresh graduates
·         Hospitality related education is an advantage
·         Proficient in the use of computers and familiarity with electronic channels
·         Excellent command of Mandarin both spoken and written
·         Excellent command of English both spoken and written
·         An ability to listen and respond to demanding Guest needs
·         Excellent interpersonal and communication skills
·         Accountable and resilient
·         Commitment to delivering a high levels of customer service
·         Ability to work under pressure
·         Flexibility to respond to a variety of different work situations
·         A passion for delivering an exceptional level of Guest service
Interested candidates are invited to submit application and CV with recent photograph to:
General Manager

Email : or
Human Resources Department:
Email : 

Due to the large volume of applications expected, only short listed candidates will be contacted.

Application must be received no later than August 31, 2014


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