Kayumanis Jimbaran Private Estate and Spa is
looking for dynamic and energetic young people to be a part of our team:
Chinese Guest Relations Officer
Responsibilities:
·
To deliver excellent customer service and cater
to the needs of Guests as well as coordinate with other team members to ensure
an exceptional Guest experience.
·
Serve as the main point of contact for
Chinese-speaking Guests and ensure all departments are fully briefed on their
requirements
·
To cross and up sell the resort’s products and
services
·
Manage, record and resolve all Guest requests in
a timely and professional manner, escalating accordingly where required
·
Assist with other departments, as necessary
Requirements:
·
Diploma or fresh graduates
·
Hospitality related education is an advantage
·
Proficient in the use of computers and
familiarity with electronic channels
·
Excellent command of Mandarin both spoken and
written
·
Excellent command of English both spoken and
written
·
An ability to listen and respond to demanding
Guest needs
·
Excellent interpersonal and communication skills
·
Accountable and resilient
·
Commitment to delivering a high levels of
customer service
·
Ability to work under pressure
·
Flexibility to respond to a variety of different
work situations
·
A passion for delivering an exceptional level of
Guest service
Interested candidates are invited to submit application
and CV with recent photograph to:
General Manager
Email : gmjimbaran@kayumanis.com or
Human Resources Department:
Email : hrjimbaran@kayumanis.com
Due to the large volume of applications expected, only
short listed candidates will be contacted.
Application must be received no later than August 31,
2014
